Returns & Exchanges
At Mendota Pet, we stand behind the quality of our handcrafted gear and want you and your pet to be completely satisfied with your purchase. If your order isn't the perfect fit, you can return or exchange unused items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Label and Ship
Print the prepaid shipping label provided through our portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or ship out your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing